Roots Management Group: Corporate Headquarters for Manufactured Housing Solutions in Sandy, UT

Roots Management Florida Office Introduce

For many Utah residents interested in the manufactured housing market—whether as potential homeowners, renters, or real estate partners—understanding the operators who manage these communities is crucial. **Roots Management Group** is a major national entity in this sector, operating an office in Sandy, Utah, which serves as a central hub for their operations and services. While branded as the "Roots Management Florida Office" in public listings, the physical address at 75 W Towne Ridge Parkway in Sandy confirms its local presence in the Utah business community. Roots Management Group is an integrated platform involved in the acquisition, improvement, and management of manufactured housing communities across the United States. They aim to increase the availability of what they term "best-in-class affordable housing" options.

The firm's operations encompass several facets of the manufactured housing ecosystem, including functioning as a **Mobile home park operator**, a **Mobile home dealer**, and a **Mobile home rental agency**. This comprehensive scope means the Sandy, UT, office supports a wide array of activities, from the strategic investment in communities to the day-to-day management and the actual sales or rentals of homes within their national portfolio.

It is important for local users to note that the provided customer reviews reflect highly negative, severe concerns regarding property maintenance, safety, and management responsiveness at specific locations operated by the company in various states. These documented issues include initial placement in homes with no heat or hot water, persistent mold, structural issues like disintegrating floors and walls caving in, and serious security concerns with doors that would not lock properly. The reviews detail a profound breakdown in communication and maintenance response, and allege illegal actions such as blocking exits and wrongful charges. One review states, "This isn't even all of it but I promise you, this is not the place for your family," and another mentions intentions to contact the Attorney General's Office due to the company's alleged practices across multiple states.

Prospective residents in Utah must carefully weigh the company's stated mission—to provide "safe, clean, and friendly communities"—against the serious, specific, and alarming experiences shared by former residents in public feedback. These contrasting views underscore the importance of **thoroughly vetting the specific local community** and the local management team *before* entering into any agreement with a national operator.

Introduction / Overview

Roots Management Group is an executive management and investment company focused on the manufactured housing community (MHC) sector. Their Sandy, UT office operates as a significant administrative base for their multi-state portfolio. The company is involved in a 'three-pronged' approach to manufactured housing: operating communities (Mobile home park), facilitating home purchases (Mobile home dealer), and managing rental properties (Mobile home rental agency). The firm publicly states a commitment to positive transformation in the industry, focusing on community development and affordable housing.

As a major player, Roots Management Group is dedicated to the acquisition and subsequent improvement of manufactured housing assets. They position themselves as providing modern, affordable living options. However, as indicated by public reviews, the execution of community management and maintenance at the resident level can sometimes face significant challenges, necessitating careful due diligence from prospective Utah customers.

Location and Accessibility

The corporate office for Roots Management Group is strategically located in the heart of Sandy, Utah, a bustling economic hub south of Salt Lake City.

The office address is: 75 W Towne Ridge Pkwy Suite 201, Sandy, UT 84070, USA.

**Regional Accessibility:** Situated near major thoroughfares, the location in Sandy provides easy access to the entire Salt Lake Valley, making it a convenient administrative base for their corporate team and for local business partners.
**Corporate Hub:** The office is located in a professional business park setting, aligning with its role as a regional and national corporate management center rather than a direct, on-site park management office.
**Physical Accessibility:** For corporate visitors, the office features essential accessibility provisions, including a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**, ensuring compliance and comfort for all individuals conducting business there.
**Business Focus:** Being located in Sandy places the firm in a key location for the Mountain West, near other major investment and property management companies that operate throughout Utah and the surrounding states.

Services Offered (Corporate/Operational Focus)

Roots Management Group offers a broad scope of services related to the manufactured housing industry, all managed from locations like their Sandy, UT office. These services define their role in the market for local Utah users.

**Mobile Home Park Ownership and Operation:** Acquiring, improving, and managing entire manufactured housing communities across the U.S., including managing lot leases and community infrastructure.
**Mobile Home Dealer Services:** Facilitating the sale of new and existing manufactured homes to individuals and families, often within the communities they manage.
**Mobile Home Rental Agency:** Offering properties within their communities for rent, providing a path to housing for those not ready or able to purchase a home outright.
**Community Improvement Programs:** Implementing capital improvements and community development programs across their portfolio, aimed at enhancing the quality of life and physical infrastructure of the parks.
**Customer Care and Administrative Support:** Providing centralized support, billing, and administrative functions for their managed communities, although public reviews indicate this is an area of significant concern for residents.

Features / Highlights (Corporate Mission vs. Resident Experience)

The highlights of Roots Management Group, from a corporate perspective, focus on their scale and transformative mission. However, for a local Utah user, the reality of the resident experience must be considered alongside these corporate goals.

**Integrated Management Platform:** The company operates as a comprehensive entity that handles investment, dealership, and management, aiming for efficiency and standardization across its national portfolio.
**Affordability Programs:** The company often promotes programs, such as rent-to-own options, designed to make homeownership more accessible to everyday people.
**Accessibility Compliance:** The corporate office features essential access points, including **Wheelchair accessible entrance** and **parking**, reflecting a professional operational standard.
**Contrasting Resident Reports:** Public feedback reveals a persistent and severe disconnect between the corporate mission of providing "safe, clean, and friendly communities" and the actual resident experience in some of their communities, which include critical allegations of safety hazards, severe maintenance failures (heat, water, mold), and unresponsive management.
**Wide-Ranging Market Presence:** The Sandy office supports a broad network of properties, making the company one of the larger operators in the manufactured housing sector.

Contact Information

The following information is for the corporate office located in Sandy, UT, and the main contact line for the management group. Note that public reviews indicate difficulties in reaching a representative via phone.

Address: 75 W Towne Ridge Pkwy Suite 201, Sandy, UT 84070, USA

Phone (General Customer Care/Corporate): (480) 339-0000

Mobile Phone: +1 480-339-0000

What is Worth Choosing (A Call for Diligence)

Choosing a manufactured home managed by a large, national operator like Roots Management Group is essentially choosing a system—a standardized approach to community operation, investment, and maintenance. The choice is worthwhile for local Utah users who value the stability and potential economies of scale that a major organization brings to the affordable housing market. Their presence as a dealer and rental agency offers varied entry points into homeownership or long-term renting.

However, the highly critical and detailed public reviews detailing severe issues with basic home habitability, safety, and management conduct **must be a significant factor in any decision**. For any Utah user considering an investment or tenancy in one of their communities, it is absolutely essential to perform a high level of due diligence. This should include:

Visiting the specific local property multiple times and speaking with current, long-term residents.
Thoroughly inspecting the physical home and the surrounding lot for any maintenance issues before signing a lease or purchase agreement.
Reviewing the community's specific, local management team's reputation, as opposed to relying solely on the corporate office's mission statement.
Understanding the state's and city's tenant-landlord laws and knowing the necessary steps to take if maintenance or management issues arise.

While the company aims to provide affordable housing options from its Sandy, UT base, the extensive negative feedback indicates that potential residents must be vigilant in verifying the quality of the home and the commitment of the local management team before trusting their well-being to the company's system.

Roots Management Florida Office Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Roots Management Florida Office Photos

Roots Management Florida Office Picture 1

Roots Management Florida Office Location

Roots Management Florida Office

Utah Salt Lake County Sandy West Towne Ridge Parkway

75 W Towne Ridge Pkwy Suite 201, Sandy, UT 84070, USA

Roots Management Florida Office Reviews

An average rating of ★1.3 from 32 user reviews.

companycallpaycostpropertyvineyardvoicemailsdepositevictionwe paid

★ 5★ 4★ 3★ 2★ 1

Lawsuit needs to happen to every location ASAP. Where do I start? I was 8 months pregnant when I got moved into a home with no heat, no hot water IN DECEMBER(they didn’t make it a serious matter for an entire month). I was boiling water at almost 9 months pregnant to shower as well as going to buy 300$ worth of heaters to heat the entire home. Got moved into a home with mold, walls caving in, floors disintegrating. The day I came home from having my baby, the back door wouldn’t close at all. We called maintenance who laughed about it and said it’s too dark he’d come the next day, to just barricade it shut for the night. “Good thing there’s cameras” cameras where sir? The ones on the front door that I was told don’t even work? After contacting 2 days and him not coming he finally came and BOLTED our door shut saying “well this is a fire hazard” it remained bolted shut for 3 months. On top of that? The front door lock wouldn’t lock properly so I was essentially in an unsafe home with a newborn. After being so miserable we demanded a new home. They moved us into a home that they said was new; it indeed was not. Moldy dishwasher. Trim missing. Broken shelves. The back step wasn’t on but rather 5 feet away from the house so if anyone walked out that door they were subjected to a broken body part. The floors were cutting up my babies legs and toes. The counter was bubbling and coming apart. The front door wouldn’t lock properly unless we slammed our entire body into it (they finally fixed it after a month of us complaining but it took a complaint every day) there was an amazing office lady at the time (who got fired because regional fired everyone to bring her own in) she said she would get us out and we needed to run far from here cause it’s not a good place to live. She gave us a 30 day notice to quit and we went to turn it in… no one was in office; not for WEEKS! When we did go in, the regional manager heard the words “the home was unsafe” and she said “I’m not doing this. Get out” and kicked my family out of office and continued to evict us. After that she continued to stalk my house for 4 days straight(I have evidence but not sharing because I’m doing my best to handle the business’ actions properly). Then as we were getting the rest of our stuff out (we were at our unit at the time and it was literally our last trip of stuff and it was food from the fridge and baby items, a couch) and the maintenance man drilled both the back and front door closed. When he got there he claimed that the door was wide opened (due to the unsafe doors we always jiggle the doors. Knock on it. Jiggle again. That door was locked for sure) then proceeded 5 minutes after to be so surprised they were bolted shut. Sir, you’re the maintenance who said the door was opened. Who are you kidding? You guys can’t afford to go sign a writ so you illegally bar the door closed. We called a sheriff out and they were incredibly surprised by their actions. My remark was “just like you did when I came home from the hospital, right?” And he walked away calling people claiming defamation; silly considering you told me not to go into the house that you also aren’t allowed to be in without signing a writ first. Then after we said whatever we’ll leave our stuff here’s the keys they charged us for the month of April when we LEFT, HANDED THE KEYS IN, in march. This is a scam and they will take every dollar they think they can from you.This isn’t even all of it but I promise you, this is not the place for your family. And please don’t tell me to contact you, your words have proven to many to mean nothing. You guys don’t answer phone calls, you don’t answer emails. The one picture is my boyfriend going up to the office (they were in there) but ignoring us for 10 minutes then answering to an officer not even 15 minutes after we were there) Do better as a business, and if you can’t keep people’s living situations up to par but can over charge them $2,000; you might need to start making major changes as a company.
August 01 · Callie Suthers
No stars would be more accurate. I have a list of complaints. I will be contacting the Attorney General's Office in my state so they can look into charges against this company. If you call the cooperate number you never talk to a person and you can't leave a message and they never return calls when you could leave a message.. They never fix what's wrong they just keep gas lighting you but yet if you try to withhold the lot rent to make the repairs they threaten and go to evict you. But yet they want their money. They keep going up on lot rent yet they don't do anything.Please don't do business with them. It's not a good situation. Besides the States going after them the Federal Government should get involved cause what they do to people is across multiple states not just where I live. They really need to be investigated and something needs to change with them
April 02 · Carla Zunke
I used to live in Rivercreek in Washington, NC. We paid on an online portal and if your rent isn’t paid the previous month you cannot pay the next month’s rent without paying both months. I paid my rent in November and December and was preparing to pay January’s rent when I received a notice to go to court for not paying November’s rent. The site manager(whom was the fourth one we had in 2 years) immediately asked for the property back and I was given 10 days to move. No one offered me any options to keep my home and I’ve been homeless for 5 months because they said I didn’t pay my rent in November which is impossible if December’s rent was paid. Then after I moved out, the site manager put an eviction on my record making it impossible for me to find somewhere else to stay. While living there she didn’t have a maintenance crew, just one man patching up stuff, and she only fixed two things in my home when there was multiple things that needed to be fixed. Every time I tried to contact the corporate office I would only receive responses from the site manager who wasn’t trying to help to begin with. Would not recommend anyone to do business with these people, they are heartless and uncaring and all they want is your money. I paid a deposit in November of 2020 and was supposed to move in by the end of the month and was unable to move in until April 2021. Very unprofessional company.
June 29 · Odessia Corey
These people are scammers. I lived there for 3 years with my family along with my 3 kids we had a 4 bedroom. The first year I signed a year lease but the other 2 years we did month to month. Fast forward, doing that summer when it was so hot our AC unit went out and they wouldn’t fix it. Mind you the maintenance man explained to me that it would never get cold in the house anyway because the Ac unit is to small for the house to begin with so I had to purchase window units. Then doing the winter our hot water heater broke which leaked all inside of our home. Management wouldn’t do anything about it. My kids stayed sick the entire time and we didn’t understand why but it was from the moldy environment. I have paperwork to prove it how often they were brought to the doctor so I decided to move because this was serious. Mold and mildew had begun spreading in my house. As I stated they wouldn’t do anything about it. So I decided it was time to us to move the environment was to unhealthy for my kids. One of them has seizures and other health issues. Manager still wouldn’t help. Everything was flooded with water. So i decided to move. I found a 1 bedroom apartment so you know it had to be terrible for me to move from a 4 bedroom 2 bath with 2 car garage to a 1 bedroom apartment with all 5 of us and I paid the same amount of rent. Fast forward 2 months ago I check my credit because we are about to move to a bigger place and the manger Diana has put that she was given a 30 day notice but it was signed by someone who didn’t live in my house so it was invalid but how could this be. She knows me for starters and how could you allow a stranger to come in and sign a legal document. Well that’s because it never happened. Also before I was able to move my new apartments had to verify with her that I had given my 30 day notice before I could move to the new apartment. So I’ve been trying to contact Vineyard they are refusing to answer any of my calls so we can discuss this. These people are scammers but I have contacted the BBB. I hope everyone follow up with the Better Business Bureau because this will keep happening. I’ve never had a broken lease or eviction. I refuse to just allow Vineyard to do this to me. Oh and by the way Vineyard please don’t respond and tell me to call you because I have reached out and also the you can’t leave a voicemail.@Vineyard Management as I stated before you respond with the same message to give you a call and I’ve tried and I believe so many others have to. YOU don’t answer and your voicemail doesn’t except messages. I’m really trying to figure out how can we resolve this issue. 2/2/2024
February 02 · Celeste Green
The statements Carla made previously are 100% accurate. I am in Indiana and facing the same issues even after falling through a rotted porch over a year ago. (Which has still not been removed or repaired) Our park has went through multiple property managers in the past two years and we have had consistent lack of maintenance. This company should be a class action suit.
June 27 · Chrys